Why I Answer Customer Service Phone Calls
If you’re a Punchbowl user and you need help, you’re likely to click on the “Help” link on the bottom of every page on the…
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startup
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Do You Have Start-up Hunger?
There are two types of people in a start-up: those who have the hunger, and those who don’t. If you’re working at a start-up and…
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Don’t Hire a New Employee Until You Feel the Pain
When you are starting a company and raising capital, it’s natural to think about your hiring plan. As you create financials, you’ll try to predict…
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Get the Right People on the Bus
Note: This is the second in a series about the University of Rochester Stingers — a group I founded in the fall of 1994. The…
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University of Rochester Stingers: My First Start-up
Note: This is the first in a series about the University of Rochester Stingers — a group I founded in the fall of 1994. Part…
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How to Prepare for an Interview at an Internet Company
As anyone who has started a company will tell you, the people you hire into your company are *critical* to the long-term success of the…
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Should I Write a Business Plan?
Over the past year, I’ve spent some of my time mentoring new startups. It’s one way for me to stay connected to the entrepreneur community…
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7 Startup Lessons from My Talk at TechCocktail Sessions
Last week I spoke at an event in Boston called TechCocktail Sessions. I was one of the two featured speakers. The first was Laura Fitton…
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What Every Entrepreneur Can Learn from DollarShaveClub.com
A few months ago, the entrepreneur/tech world was rocked by the awesome launch of DollarShaveClub. Like many of my peers, I was excited about the premise…
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Everything Can’t Be the #1 Priority
Over the years, I’ve been on the receiving end of a slew of feature requests from our customers, my friends & family, our employees, our…
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